Companies are failing to respond to new customer inquiries, potential loss of £ because business per year across the UK, a report has found. According to study by Vodafone cost unanswered business inquiries an average company £ 30,000 this year, which corresponds to £ due to potential business partners lost across the UK year 2010.Dies is from a company costs £ 21,993 in 2009, Vodafone said. Peter Kelly, Enterprise Director for Vodafone UK, said: "Companies need to respond if you want to survive and thrive to your customers quickly and efficiently."
Four companies of ten respondents said a contract with a supplier in the last 12 months due to poor communication canceled hatte.Mehr than a quarter of the companies surveyed said you expected a response from a potential supplier within an hour. "Unified communications solutions are critical, enable companies remain reduce competition, communication costs and respond customers faster to", said Kelly.
More than a third of companies questioned social networks to be an important way of searching for suppliers in the future expected. The Vodafone critical response time index research respondents 1731 UK workers, including 728 executives in the public and private sector organizations.
